What is your refund policy?

We will accept returns if it is due to damage that is our fault or manufacturer defects. The items that we sell are chemicals and peptides and as such could degrade if improperly handled. As a result, we are unable to resell products once they have left our warehouse. Peptides due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise. Please CONTACT US to discuss this. If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you. 

If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items.

If your order has not yet been shipped and you wish to cancel your order then please email us and we will do our utmost to accommodate you. We cannot promise that we can intercept it though if it's already been processed. All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually. If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims. Chargebacks will not be tolerated due to our above policy for handling all issues. 

We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.

Still need help? Contact Us Contact Us