My tracking says “Delivered,” but I don’t see my package

USPS marks most domestic shipments with Delivery Confirmation. If the tracking shows Delivered but the package isn’t visible, try these steps first.

Quick checks (usually solve it)

1. Look around the delivery area: front porch, behind planters, side door, garage door, mailbox parcel locker.
2. Ask your household/colleagues: a family member, roommate, receptionist, or building staff may have accepted it.
3. Check with neighbors or adjacent suites/units.
4. Review the tracking details for any notes (e.g., “left at front door,” “mailroom,” “reception”).
5. Give it a little time: packages are sometimes scanned Delivered a few hours early and arrive later the same day.

If it’s still missing after these checks (or after 24 hours)

• Speak to your mail carrier or contact your local Post Office with the tracking number—they can often identify the exact drop location.

  Submit a support ticket with:

  • Your order number
  • Shipping address
  • The USPS tracking number
  • Any details from your local Post Office

What we’ll do

Once you contact us, we’ll open an investigation with USPS. These inquiries typically take 48–72 hours, and a USPS representative may contact you during the process. We’ll keep you updated with any findings.

Important deadline

All missing-package claims must be made within 10 days of the date USPS shows the package as Delivered.