My tracking info is showing delivered but I do not see my package.

Domestic packages being shipped via USPS will have delivery confirmation. If the package isn't on your doorstep, please check around the front area of your home (front porch, behind planters, etc.). If your residence has a reception area for your mail service, be sure to check with the receptionist for your package. If none of these, we suggest speaking to your mail person directly to see if he or she has any information regarding the whereabouts of your package. If nothing else, please submit a support ticket with us and we will begin a criminal theft investigation with the Courier. These investigations usually take 48-72 hours to complete, and within that time-frame you may be contacted by a USPS representative. All missing package claims must be made within 10 days of the date the tracking information indicates the package was delivered.

Still need help? Contact Us Contact Us