My package tracking still says “Accepted” or shows “No Information”

This can happen—USPS sometimes misses in-transit scans. The parcel is typically moving, but tracking won’t update until the next scan.

Quick checks

• Review the tracking page for any notes (e.g., “Pre-Shipment,” “Accepted,” “Arrived at USPS Facility”).
• Look around your delivery area and check with building staff or reception (if applicable).
• Contact your local Post Office with the tracking number—they can see recent internal scans.
• Optional: Check USPS Informed Delivery (if available at your address).

When to contact us

If tracking hasn’t updated and you still haven’t received your package after 7 days, please submit a support ticket with:

• Your order number
• Your shipping address
• The USPS tracking number
• Any notes from your local Post Office

What we’ll do

We’ll open an investigation with USPS. These typically take 48–72 hours, and a USPS representative may contact you during the process. We’ll keep you posted on next steps.

Heads up: Weekends, holidays, weather events, and routing through multiple facilities can delay scans.

Thanks for your patience and understanding—we’ll help get this sorted.