I checked out and forgot to apply the discount code. Can you help?
It happens! Once an order is paid, we can’t change the invoice or retroactively apply a promo code.
However, we’ll do our best to help—in many cases we can offer a courtesy discount on a future order.
What to do
Submit a support ticket as soon as possible.
Include:
- Your order number
- The discount code you meant to use
- A quick note on where you saw the promo (email, banner, etc.)
We’ll review and, when eligible, provide a make-good discount for your next purchase.
Tips for next time
- Apply the code on the Cart or Checkout page before payment.
- Make sure the code is valid and not expired, and that your items meet any minimums or exclusions.