I’m trying to make a purchase but it keeps getting declined and I’m sure everything is right! Why is this happening?

For e-Check: Please double check that the billing address, routing number and account number that you are entering is accurate and correct. 

For Bitcoin & Ethereum: Make sure the wallet address and amount is correct and you are sending the correct coin type (ex. BTC not BCH)

If it still wont work please email us through our support department and we will help you to figure out what is going wrong.

Still need help? Contact Us Contact Us