My payment keeps getting declined—even though everything looks right. Why?

No worries! Payment hiccups happen for a few common reasons. Try the quick fixes below, then see the method-specific tips.

Quick fixes (often solve it fast)

  • Check billing details: Name, address, and ZIP/postal code must exactly match your card/bank statement.
  • Re-enter numbers carefully: Card number, expiry, and CVC; for bank transfer, your login/credentials.
  • Try a different browser or device and disable VPN/ad-blockers for checkout.
  • Contact your bank to approve the transaction (fraud filters can block legitimate purchases).
  • Try another payment method if available.

Credit Card troubleshooting

  • AVS/CVC mismatch: The most common decline cause—verify the billing address and CVC.
  • Bank fraud rules: Ask your bank to whitelist or approve the merchant/amount.
  • Daily/intl limits: Larger or cross-border authorizations may need a quick call for approval.
  • Prepaid/gift cards: Many fail AVS (address verification) and are not supported.

Same-day Bank Transfer (ACH) tips

  • Use the correct bank login and ensure your bank is supported.
  • Exact name match: The account holder name should match your order name.
  • Sufficient funds & limits: Check available balance and ACH limits.
  • Session timeouts: Complete the bank authorization in one go—don’t close the window or use Back.
  • If you’re repeatedly prompted to reconnect, wait a few minutes and try again or contact your bank.

Bitcoin (BTC) tips

  • Send BTC (not BCH/other coins) to the exact address shown at checkout.
  • Send the exact amount (include network fees on top, don’t subtract from the total).
  • Confirmations & time window: Some orders expire if funds arrive late or with too few confirmations—send promptly and use a normal fee.
  • One address per order: Don’t reuse an address from a previous order.

Still not working?

Please email support and we’ll help figure it out. Include:

  • Order number (or cart email)
  • Payment method tried (Card / Same-day Bank Transfer / BTC)
  • Any error message or screenshot
  • Your billing name & ZIP/postal code

Tip: If you see multiple pending card authorizations after retries, they typically drop off automatically (no capture) within a few days. We can confirm on our side.

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