How do I delete my account?
We can delete your account upon request. Please note that order records must be retained for accounting/compliance, but your login and profile will be removed.
How to request deletion
- Email support from the email address on the account with the subject “Account Deletion Request.”
- Include your full name and (optional) a recent order number to speed up verification.
- We’ll confirm the request and process the deletion.
What gets deleted vs. retained
- Deleted: Your customer profile (login credentials, saved addresses), and you’ll be removed from our Klaviyo marketing lists.
- Retained: Minimal order/transaction records required for legal, tax, and audit purposes.
What happens to EP Rewards?
- EP Rewards points are forfeited at the time of deletion and cannot be transferred.
How long does it take?
- Most requests are completed within a few business days after we verify ownership. You’ll receive a confirmation email once it’s done.
Security note: We do not store card details on our servers.