Can I transfer points between accounts or combine balances?
Points are non-transferable and can’t be moved between different people or unrelated accounts.
If you accidentally made two accounts
We can merge duplicate accounts that belong to you and combine the points into one balance.
How to request a merge
Email support with:
- The emails of both accounts
- Which email to keep as primary
- A recent order number and billing address (for verification)
After the merge, you’ll log in with the primary email, and your orders + EP Rewards will be in one place.
Reminder: Points can be redeemed toward product costs only (not shipping or taxes) and have no cash value.