What are your customer support hours and response times?

We aim to reply within 1 business day during standard U.S. business hours (Monday–Friday).

Urgent order issues (e.g., address correction, shipment holds, signature add-on) are prioritized.

Best way to reach us

• Support ticket or email from your account email.

What to include for the fastest help

• Order number (and tracking number if shipped)
• SKU/product name (if applicable)
• A brief description of the issue
• Photos/screenshots for damage, labeling, or site errors

After-hours, weekends, and holidays

Replies may take until the next business day.

Tip: If you need to change a shipping address or cancel before dispatch, message us immediately—we can only make changes prior to shipment.