What happens if my package is delayed due to weather or holidays?

During severe weather or peak holiday periods, carrier networks (USPS) can experience scan gaps and longer transit times. You may see statuses like “In Transit, Arriving Late.” While we ship promptly, carrier delivery times aren’t guaranteed.

What to do first

1. Check your tracking for the latest scan—updates can be sporadic during surges.

   Allow extra business days beyond the typical window:

   • Ground Advantage: add 2–4 days
   • Priority: add 1–3 days

   • Express: add 1–2 days

     If your parcel shows no movement (no new scans):

   • Ground/Priority: Contact us if it’s been 7+ days.
   • Express: Contact us if it’s been 3+ days beyond the estimate.

How we’ll help

• We’ll review the tracking, contact USPS if needed, and open an investigation when appropriate.
• If the package is determined lost or returned to sender, we’ll advise next steps (reshipment options, etc.).

Extra steps you can take

• Call or visit your local Post Office with the tracking number; they can sometimes identify the last physical location.
• Consider USPS Hold for Pickup for time-sensitive deliveries (request pre-shipment).
• If your address often requires a signature or has limited access, ensure someone is available on expected delivery days.

Important notes

• We guarantee the time to dispatch from our facility; carrier transit times are outside our control.

Need help now? Contact support with your order number, tracking link/number, and a brief summary of the delay, and we’ll jump in.