How do I report a site bug or accessibility issue?

We take bugs and accessibility seriously. Send us a quick report and we’ll investigate ASAP.

What to include (helps us fix it fast)

• Page URL where the issue occurs
• What you tried to do and steps to reproduce (click-by-click)
• What happened vs. what you expected
• Screenshots or a short screen recording
• Your browser & version (e.g., Chrome 129), device/OS (e.g., iPhone iOS 18 / Windows 11)
• Date/time & timezone when you saw it (e.g., Oct 29, 2025, PT)
• Any error message or code (copy/paste if possible)

For accessibility reports (extra helpful details)

• Assistive tech in use: screen reader (NVDA/JAWS/VoiceOver), magnifier, speech input, or keyboard-only
• The specific element that’s problematic (e.g., “Add to Cart button not reachable by Tab,” “Image missing alt text,” “Low color contrast on checkout totals”)
• If relevant: expected announcement/label vs. what was announced

Where to send it

• Submit a support ticket or email from your account email with the details above.
• If the issue blocks checkout, note “Urgent: Checkout Blocker” in the subject so we can prioritize.

Quick self-checks (optional)

• Try an incognito/private window
• Disable extensions/VPN temporarily
• Update your browser, then reload

Thank you—your report helps us improve the experience for everyone.