Why am I not receiving account or order emails?
Don’t worry—this is usually easy to fix. Try these steps in order:
Quick checks (most common)
- Confirm the email on your account/order
- Make sure the order was placed with the same email you’re checking.
Look for typos (e.g.,
.convs.com, extra spaces).Check Spam/Junk and Gmail tabs
- Search your inbox for “Extreme Peptides” or your order number.
In Gmail, look in Promotions or Updates.
Add us to your safe senders
Add our “From” addresses to Contacts/Safe Senders so future messages land in your inbox.
Resend the email
- For password resets, use the Forgot Password link again (use the latest email).
- For order emails, open My Account → Orders, view the order, and verify the status.
Marketing vs. transactional emails
- If you unsubscribed from marketing, you’ll still receive transactional emails like order confirmations, shipping updates, and password resets.
- Not getting any emails at all? It’s likely a filtering or typo issue—see below.
Still not receiving emails?
Email support from the address you expect us to use and include:
- Your full name and account email
- Order number(s) (if applicable)
- Any screenshots (e.g., checkout page, error)
We’ll verify the email on file, correct typos if needed, and re-trigger key messages (order confirmation, shipment, etc.).
Tip: For time-sensitive updates, you can always check My Account → Orders for live status and tracking, even if an email went missing.